Refund policy

Returns and refunds

All Di Antonio products are covered by our lifetime warranty. We do not accept returns or exchanges because you have changed your mind.

If you believe a product is faulty, contact customerservice@diantonio.co.nz before returning it. Please include your order details and information about the fault. We will confirm the return instructions.

Approved returns can be sent by post or courier to Di Antonio Warehouse, 2 Reg Savory Place, East Tāmaki, Auckland, Auckland 2013, New Zealand. Customers pay the return cost upfront. If we confirm that the product is faulty, Di Antonio will reimburse reasonable return costs. If no defect is found, the return cost remains the customer’s responsibility.

We do not charge a restocking fee for confirmed faulty products. Depending on the fault and the remedy required, Di Antonio may repair or replace the product or provide a refund. Di Antonio will pay the delivery cost for an approved replacement.

Approved refunds will be processed to the original payment method within seven days after we receive and assess the returned product.

Nothing in this policy limits or excludes rights available under the New Zealand Consumer Guarantees Act 1993.